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Customer Service Quotes

"A business is simply an idea to make other people’s lives better."

― Richard Branson

"We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient."

"There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second."

"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better."

"The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works."

"One advantage — perhaps a somewhat subtle one — of a customer-driven focus is that it aids a certain type of proactivity. When we're at our best, we don't wait for external pressures. We are internally driven to improve our services, adding benefits and fe"

"Great innovations, large and small, are happening everyday [at Amazon] on behalf of customers."

"There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin"