“Sometimes I put on a ski mask and dress in old clothes, go out on the streets and beg for quarters”

“Fear is just another word for ignorance”

“Pleasure in the job puts perfection in the work.”

“Habit is the best of all servants, or the worst of all masters.”

“Your most unhappy customers are your greatest source of learning.”

“A chain is only as strong as its weakest link”

“I believe in karma. That means I can do bad things to you all day long and I assume you deserve it.”

“The first step to achieving your goal, is to take a moment to respect your goal. Know what...”

“Mistakes are inevitable, but it's how we respond to them that defines our character.”

“Life is 10% what happens to us and 90% how we react to it”

“I very frequently get the question, “What’s going to change in the next ten years?” ...”

“Convince your enemy that he will gain very little by attacking you; this will diminish his...”

“The only man who never makes mistakes is the man who never does anything.”