Business Strategy Quotes

"We understand that and believe in failing early and iterating until we get it right. When this process works, it means our failures are relatively small in size (most experiments can start small), and when we hit on something that is really working for cus" "When you look at something like, go back in time when we started working on Kindle almost seven years ago…. There you just have to place a bet. If you place enough of those bets, and if you place them early enough, none of them are ever betting the company" "As a company grows, everything needs to scale, including the size of your failed experiments. If the size of your failures isn’t growing, you’re not going to be inventing at a size that can actually move the needle. Amazon will be experimenting at the righ" "The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works." "The balance of power is shifting toward consumers and away from companies… The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller am" "We don't focus on the optics of the next quarter; we focus on what is going to be good for customers." "One advantage — perhaps a somewhat subtle one — of a customer-driven focus is that it aids a certain type of proactivity. When we're at our best, we don't wait for external pressures. We are internally driven to improve our services, adding benefits and fe" "Great innovations, large and small, are happening everyday [at Amazon] on behalf of customers." "There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protectiv" "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." "I’m not against beta testing or surveys. But you, the product or service owner, must understand the customer, have a vision, and love the offering. Then, beta testing and research can help you find your blind spots. A remarkable customer experience starts " "It’s far better to buy a wonderful company at a fair price than a fair company at a wonderful price" "The lifeblood of our success for the future is the ability to provide an experience for our customers that makes us a destination." "Any conversation I have about innovation starts with the ultimate goal" "You should learn from your competitor, but never copy. Copy and you die." "Productize yourself" "The ability to change faster than your competition purely, purely as a function of the ability to get feedback from the market and respond to it, that iterative process—we think is magical" "Technology is always evolving, and companies need to fundamentally innovate and change themselves to keep up" "Before dreaming about the future or marking plans, you need to articulate what you already have going for you as entrepreneurs" "No growth hack, brilliant marketing idea, or sales team can save you long-term if you don’t have a sufficiently good product"