“If you're long-term oriented, customer interests and shareholder interests are aligned.”
— Jeff Bezos
Simplified Meaning:
When you think about what's good for your customers in the long run, it also ends up being good for the people who invest in your company. Imagine you own a small bakery and you focus on making the best bread possible. Customers love your bread, so they keep coming back and telling their friends. Over time, your business grows because more and more customers trust and love your bakery. Because your bakery is doing well, the people who invested money in your bakery (your shareholders) also benefit from its success. By staying focused on making your customers happy with great products and service, you’re not only ensuring people want to come back, but you’re also making your business stronger and more valuable. This makes the people who have put their money into your business happy because they see their investment growing. So, thinking about what’s best for your customers now and in the future helps everyone involved.