"لن تفهم البيروقراطية أبداً حتى تدرك أن الإجراء بالنسبة للبيروقراطيين هو كل شيء والنتائج لا شيء."
— Thomas Sowell
Simplified Meaning:
People working in government offices or big organizations often care more about following rules and steps than actually getting good results. Imagine you go to a government office to get a new ID card. The person working there might ask you to fill out many forms, wait in lines, and bring lots of documents. They do not really focus on how quickly you get your ID card; they just follow all their rules and procedures strictly. It's like if your friend invited you to help bake a cake. Instead of just baking the cake and enjoying it, your friend insists on measuring every ingredient perfectly, using a recipe book, and cleaning every tool immediately after use, without caring if the cake turns out tasty. They care more about the process than the final cake. So, when dealing with bureaucrats, be prepared for lots of rules and steps. If you understand they think procedures are most important, you can be more patient and better prepared to manage the situation. This way, you won't get frustrated when things move slowly.