"倾听顾客必须成为每个人的事情。"

“I think it is possible for ordinary people to choose to be extraordinary.”

“The voice of the intellect is a soft one, but it does not rest until it has gained a hearing.”

“Habit is the best of all servants, or the worst of all masters.”

“The greatest lesson in life is to know that even fools are right sometimes.”

“An ounce of action is worth a ton of theory”

“He who is not contented with what he has, would not be contented with what he would like to have”

“The one unchangeable certainty is that nothing is certain or unchangeable”

“The opposite of love is not hate, it's indifference. The opposite of art is not ugliness, ...”

“Logic will get you from A to B. Imagination will take you everywhere”

“The only limits that exist are the ones we place on ourselves. Dare to dream, and anything...”

“Mistakes are inevitable, but it's how we respond to them that defines our character.”

“In the end it is about trying, failing and improving.”