Customer Satisfaction Quotes

"Your most unhappy customers are your greatest source of learning." "Any product that needs a manual to work is broken." "We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent." "We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." "Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight." "We understand that and believe in failing early and iterating until we get it right. When this process works, it means our failures are relatively small in size (most experiments can start small), and when we hit on something that is really working for cus" "The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works." "We don't focus on the optics of the next quarter; we focus on what is going to be good for customers." "There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protectiv" "There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin" "The lifeblood of our success for the future is the ability to provide an experience for our customers that makes us a destination." "No growth hack, brilliant marketing idea, or sales team can save you long-term if you don’t have a sufficiently good product" "We don't build services to make money; we make money to build better services" "Ultimately, success can only come if you are able to find a way to really go deep and understand the needs that your customers are looking for." "An employee is told that the customer is always right and, in fact, the customer is usually a moron and an asshole." "We're running the company to serve more people." "When product and marketing are doing their jobs well, you'd think that the product almost sells itself." "The best way to be successful in tech is to build something that people love so much they tell their friends." "The number one goal is for each one of us to make sure that our customers are successful." "It’s not about being relentlessly focused on the competitor. It is about being relentlessly focused on the customer."