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"有很多方法可以让一个企业保持核心。你可以专注于竞争对手，也可以专注于产品，还可以专注于技术，或者专注于商业模式，而且还有更多。但在我看来，过分的客户关注是迄今为止最为重要的。"
Jeff Bezos
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Business Strategy
Customer Focus
Competitor Analysis
Product Development
Technology in Business
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Business Centering
Customer Satisfaction
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