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“The balance of power is shifting toward consumers and away from companies… The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller am”

Jeff Bezos

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Simplified Meaning:

Companies should focus most of their efforts and money on making a great product or service because consumers now have more control and influence than before.

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Business strategy Customer focus Innovation Product development Service improvement
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