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"以客为中心的方法有很多优势，但最重要的一点是：即使顾客报告说他们很开心，生意很好，他们始终都是美妙地、不满足的。即使他们自己还没有意识到，顾客总是想要一些东西。"
Jeff Bezos
Related Topics
Customer-centric approach
Customer satisfaction
Customer experience
Business strategy
Customer dissatisfaction
Customer expectations
Customer needs
Customer service
Continual improvement
Customer relations
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