"Hay muchas maneras de centrar un negocio. Puedes enfocarte en los competidores, puedes enfocarte en el producto, puedes enfocarte en la tecnología, puedes enfocarte en el modelo de negocio, y hay más. Pero en mi opinión, el enfoque obsesivo en el cliente e"
— Jeff Bezos
Simplified Meaning:
Running a business can revolve around different priorities: keeping an eye on what competitors are doing, concentrating on developing new products, using the latest technology, or finding innovative business models. But the best way to ensure a business stays strong and successful is to focus deeply on the customers and their needs. For example, think about a popular restaurant in your neighborhood. It could worry about how other eateries are doing or it could constantly change its menu, but what really keeps it busy and loved by people is how it treats its customers. When the staff knows regular patrons by name, gives great service, and adjusts the meals based on what people like or dislike, the diners keep coming back. When businesses put their customers first, they build loyalty and trust, which protects and sustains the business over the long term.
