“Customer service shouldn't just be a department it should be the entire company”

“Any product that needs a manual to work is broken.”

“The wise warrior avoids the battle.”

“I think it’s very important to have a feedback loop, where you’re constantly thinking ...”

“We are all in the gutter, but some of us are looking at the stars.”

“Live as if you were to die tomorrow. Learn as if you were to live forever.”

“The question isn’t who is going to let me, it’s who is going to stop me”

“Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.”

“Courage is not having the strength to go on; it is going on when you don't have the strength.”

“Failure is an option here. If things are not failing, you are not innovating enough.”

“There are winners, there are losers and there are people who have not yet learned how to win.”

“It is not the critic who counts; not the man who points out how the strong man stumbles, o...”

“The essence of strategy is choosing what not to do”