"客服不应该只是一个部门而应该是整个公司"

Simplified Meaning:

This quote means that looking after customers isn’t just the job of one team or department in a company. Everyone who works at the company should care about and help the customers. For example, if you go to a restaurant, it's not only the waiter who should make sure you have a good experience. The chef, the cleaners, and even the manager should all contribute to making sure you are happy with your visit and want to come back. In a store, it’s not only the customer service desk who should help you find what you need. Any employee you ask for help should be ready and willing to assist you. This way, customers feel valued and are more likely to have a positive opinion of the business. When every worker from the boss to the floor staff helps with customer satisfaction, it builds a good reputation. This approach can lead to better business because happy customers often tell their friends and stay loyal. So, it's wise for any business to train all their employees to be helpful and courteous to each and every customer.