"الناس ليسوا جيدين في التعبير عن إحباطهم. أفضل طريقة للاستماع إلى العميل هي من خلال المقاييس."

“The problem is not the problem. The problem is your attitude about the problem. Do you understand?”

“Success will always be driven by focus & effort — and we always control both.”

“Action speaks louder than words”

“Your most unhappy customers are your greatest source of learning.”

“We simply attempt to be fearful when others are greedy and to be greedy only when others are fearful”

“Being realistic is the most commonly traveled road to mediocrity.”

“Be where your enemy is not.”

“Friends congratulate me after a quarterly-earnings announcement and say, 'Good job, great ...”

“The old that is strong does not wither, deep roots are not reached by the frost”

“Happiness is when what you think, what you say, and what you do are in harmony.”

“You think your pain and your heartbreak are unprecedented in the history of the world, but...”

“I think sometimes in life, the biggest challenges end up being the best things that happen...”