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"人々は自分のイライラを表現するのが得意ではありません。顧客の声を聞く最良の方法は、指標を通じてです。"

Chris Hughes

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Simplified Meaning:

People find it hard to show when they are upset. To understand what customers want, it is best to look at numbers and data.

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Analytics Business strategy Customer experience Customer feedback Customer satisfaction Customer service Frustration Listening Metrics
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