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"Les gens ne sont pas doués pour exprimer leur frustration. La meilleure façon d'écouter le client est à travers les indicateurs."

Chris Hughes

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Simplified Meaning:

People find it hard to show when they are upset. To understand what customers want, it is best to look at numbers and data.

Related tags
Analytics Business strategy Customer experience Customer feedback Customer satisfaction Customer service Frustration Listening Metrics
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