"La gente no es buena expresando su frustración. La mejor manera de escuchar al cliente es a través de las métricas."
— Chris Hughes
Simplified Meaning:
People find it hard to show when they are upset. To understand what customers want, it is best to look at numbers and data.
Related tags
Analytics Business strategy Customer experience Customer feedback Customer satisfaction Customer service Frustration Listening MetricsFEATURED QUOTES