"مردم در بیان ناراحتی خود مهارت ندارند. بهترین روش برای شنیدن صدای مشتری از طریق شاخص ها است."
— Chris Hughes
Simplified Meaning:
People find it hard to show when they are upset. To understand what customers want, it is best to look at numbers and data.
Related tags
Analytics Business strategy Customer experience Customer feedback Customer satisfaction Customer service Frustration Listening Metrics