“People are not good at expressing their frustration. The best way to listen to the customer is through metrics”
— Chris Hughes
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Simplified Meaning:
When people are upset or annoyed, they often find it hard to talk about exactly what they’re feeling. Instead, looking at data can tell us more about what customers really think. For instance, if a restaurant gets a lot of bad reviews online, it’s a sign something is wrong, even if customers don’t say it directly to the staff. Business owners can then look at these reviews, notice patterns like complaints about the food or service, and make changes to fix the issues. This approach helps understand and solve problems more effectively than just talking might do. So, by paying attention to numbers and patterns, people in business can better meet their customers' needs and keep them happy.
Related tags
Analytics Business strategy Customer experience Customer feedback Customer satisfaction Customer service Frustration Listening Metrics
