Jeff Bezos Quotes
"Cleverness is a gift, kindness is a choice. Gifts are easy -- they're given after all. Choices can be hard.""If I have three good decisions a day, that’s enough. They should just be as high quality as I can make them.""We all know that distinctiveness – originality – is valuable. We are all taught to “be yourself. What I’m really asking you to do is to embrace and be realistic about how much energy it takes to maintain that distinctiveness. The world wants you to be typi""You have to pay a price for your distinctiveness, and it’s worth it. The fairy tale version of ‘be yourself’ is that all the pain stops as soon as you allow your distinctiveness to shine. That version is misleading. Being yourself is worth it, but don’t ex""Luck plays an outsized role in every endeavor, and I can assure you we’ve had a bountiful supply.""The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.""The balance of power is shifting toward consumers and away from companies… The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller am""We don't focus on the optics of the next quarter; we focus on what is going to be good for customers.""We invent before we have to. These investments are motivated by customer focus rather than by reaction to competition. We think this approach earns more trust with customers and drives rapid improvements in customer experience – importantly – even in those""One advantage — perhaps a somewhat subtle one — of a customer-driven focus is that it aids a certain type of proactivity. When we're at our best, we don't wait for external pressures. We are internally driven to improve our services, adding benefits and fe""Great innovations, large and small, are happening everyday [at Amazon] on behalf of customers.""There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protectiv""There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin""Good inventors and designers deeply understand their customer. They spend tremendous energy developing that intuition. They study and understand many anecdotes rather than only the averages you’ll find on surveys. They live with the design.""I’m not against beta testing or surveys. But you, the product or service owner, must understand the customer, have a vision, and love the offering. Then, beta testing and research can help you find your blind spots. A remarkable customer experience starts ""Just be patient. Let the game come to you. Don't rush. Be quick, but don't hurry.""You can't win unless you learn how to lose.""The gambling known as business looks with austere disfavor upon the business known as gambling.""The only way to prove that you're a good sport is to lose.""To me, it doesn't matter how good you are. Sport is all about playing and competing. Whatever you do in cricket and in sport, enjoy it, be positive and try to win."