Jeff Bezos Quotes
"I never did anything worth doing by accident, nor did any of my inventions come by accident""Opportunity is missed by most people because it is dressed in overalls and looks like work.""To invent, you need a good imagination and a pile of junk.""The doctor of the future will give no medicine, but will interest her or his patients in the care of the human frame, in a proper diet, and in the cause and prevention of disease.""What other people may find in poetry or art museums, I find in the flight of a good drive.""To me, it doesn't matter how good you are. Sport is all about playing and competing. Whatever you do in cricket and in sport, enjoy it, be positive and try to win.""The only way to prove that you're a good sport is to lose.""The gambling known as business looks with austere disfavor upon the business known as gambling.""You can't win unless you learn how to lose.""Just be patient. Let the game come to you. Don't rush. Be quick, but don't hurry.""I’m not against beta testing or surveys. But you, the product or service owner, must understand the customer, have a vision, and love the offering. Then, beta testing and research can help you find your blind spots. A remarkable customer experience starts ""Good inventors and designers deeply understand their customer. They spend tremendous energy developing that intuition. They study and understand many anecdotes rather than only the averages you’ll find on surveys. They live with the design.""There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin""There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protectiv""Great innovations, large and small, are happening everyday [at Amazon] on behalf of customers.""One advantage — perhaps a somewhat subtle one — of a customer-driven focus is that it aids a certain type of proactivity. When we're at our best, we don't wait for external pressures. We are internally driven to improve our services, adding benefits and fe""We invent before we have to. These investments are motivated by customer focus rather than by reaction to competition. We think this approach earns more trust with customers and drives rapid improvements in customer experience – importantly – even in those""We don't focus on the optics of the next quarter; we focus on what is going to be good for customers.""The balance of power is shifting toward consumers and away from companies… The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller am""The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works."
