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“I’m not against beta testing or surveys. But you, the product or service owner, must understand the customer, have a vision, and love the offering. Then, beta testing and research can help you find your blind spots. A remarkable customer experience starts ”

Jeff Bezos

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Simplified Meaning:

To create something great for your customers, you need to know them well, have clear ideas, and be passionate about your product. Testing and surveys can then help you see things you might have missed. Great customer experiences begin this way.

Related tags
Business strategy Customer experience Customer understanding Market research Product development
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