“One advantage — perhaps a somewhat subtle one — of a customer-driven focus is that it aids a certain type of proactivity. When we're at our best, we don't wait for external pressures. We are internally driven to improve our services, adding benefits and fe”

“Unexpressed emotions will never die. They are buried alive and will come forth later in uglier ways.”

“It is easy to love your friend, but sometimes the hardest lesson to learn is to love your enemy.”

“When making a decision of minor importance, I have always found it advantageous to conside...”

“Turn your wounds into wisdom”

“If you're watching your competitors, you're unlikely to invent a bunch of stuff on your own.”

“Most decisions should probably be made with somewhere around 70% of the information you wi...”

“The journey of a thousand miles begins with a single step”

“The question isn’t who is going to let me, it’s who is going to stop me”

“Your attitude, not your aptitude, will determine your altitude ”

“I fear not the man who has practiced 10,000 kicks once, but I fear the man who has practic...”

“Wars are not won by fighting battles; wars are won by choosing battles”

“We see our customers as invited guests to a party, and we are the hosts. It’s our job ev...”