“There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin”
— Jeff Bezos
Simplified Meaning:
Even when customers say they're happy, they actually always want things to be better. This lets businesses keep improving and make their customers even more satisfied.
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Business strategy Customer dissatisfaction Customer experience Customer needs Customer relations Customer satisfaction Customer service Customer-centric approachFEATURED QUOTES