"私たちは、お客様をパーティーに招待されたゲストと考え、私たちはそのホストです。私たちの役目は、毎日、顧客体験の重要な側面を少しずつ良くしていくことです。"

“When everything seems to be going against you, remember that the airplane takes off agains...”

“Doing what you love is freedom. Loving what you do is happiness”

“Wear your ego like a loose fitting garment.”

“Take time to deliberate, but when the time for action comes, stop thinking and go in.”

“The greater the difficulty, the greater the glory”

“You don’t need directions, just point yourself to the top and go!”

“All warfare is based on deception. Hence, when we are able to attack, we must seem unable;...”

“All successes begin with Self-Discipline. It starts with you.”

“There are two kinds of companies, those that work to try to charge more and those that wor...”

“Success does not consist in never making mistakes but in never making the same one a second time”

“The first wealth is health”

“If you don't like something, change it. If you can't change it, change your attitude.”