"顧客主導の焦点にはいくつかの利点がありますが、その中でも少し微妙な利点の一つは、特定のタイプの積極性を助けることです。私たちが最良の状態にあるとき、私たちは外部からの圧力を待ちません。私たちは、サービスを改善し、利益を追加するために内部から駆り立てられます。"
— Jeff Bezos
Simplified Meaning:
When we center our business or work around what customers want, it gives us a special kind of motivation. Instead of waiting for problems or competition to push us to do better, we naturally want to keep getting better because we care about our customers. Think about a restaurant that constantly asks customers for feedback on their meals. Even before any complaints come in, they might add healthier options or make the dining experience more enjoyable because they are always thinking about what customers might like next. By doing this, they stay ahead, making improvements proactively rather than reacting to issues. This mindset can be applied in any job or task; always consider what can be done to make things better, even without external pressures, to stay innovative and customer-focused.
