"一个优点——也许是一个有点微妙的优点——通过客户驱动的焦点是，它有助于某种类型的主动性。当我们表现最好的时候，我们不会等待外部压力。我们是由内驱动来改善我们的服务，增加好处和特色。"
— Jeff Bezos
Simplified Meaning:
When we center our business or work around what customers want, it gives us a special kind of motivation. Instead of waiting for problems or competition to push us to do better, we naturally want to keep getting better because we care about our customers. Think about a restaurant that constantly asks customers for feedback on their meals. Even before any complaints come in, they might add healthier options or make the dining experience more enjoyable because they are always thinking about what customers might like next. By doing this, they stay ahead, making improvements proactively rather than reacting to issues. This mindset can be applied in any job or task; always consider what can be done to make things better, even without external pressures, to stay innovative and customer-focused.
