"Una ventaja, quizás un tanto sutil, de enfocarse en el cliente es que ayuda a un cierto tipo de proactividad. Cuando estamos en nuestro mejor momento, no esperamos presiones externas. Nos impulsa internamente el deseo de mejorar nuestros servicios, añadien"
— Jeff Bezos
Simplified Meaning:
When we center our business or work around what customers want, it gives us a special kind of motivation. Instead of waiting for problems or competition to push us to do better, we naturally want to keep getting better because we care about our customers. Think about a restaurant that constantly asks customers for feedback on their meals. Even before any complaints come in, they might add healthier options or make the dining experience more enjoyable because they are always thinking about what customers might like next. By doing this, they stay ahead, making improvements proactively rather than reacting to issues. This mindset can be applied in any job or task; always consider what can be done to make things better, even without external pressures, to stay innovative and customer-focused.
