"顧客中心のアプローチには多くの利点がありますが、ここに大きなものがあります。顧客は常に美しく、素晴らしく不満を感じています。たとえ彼らが幸せだと報告し、ビジネスが素晴らしいとしてもです。彼らがまだそれを知らなくても、顧客は何かを欲しています。"

“Your most unhappy customers are your greatest source of learning.”

“When we strive to become better than we are, everything around us becomes better too.”

“The only impossible journey is the one you never begin.”

“Make every detail perfect and limit the number of details to perfect.”

“Once we accept our limits, we go beyond them.”

“I never viewed myself as particularly talented. Where I excel is ridiculous, sickening, wo...”

“Life always waits for some crisis to occur before revealing itself at its most brilliant.”

“You either play the game or let the game play you.”

“You are a function of what the whole universe is doing in the same way that a wave is a fu...”

“If past history was all there was to the game, the richest people would be librarians”

“I very frequently get the question, “What’s going to change in the next ten years?” ...”

“We don't stop playing because we grow old; we grow old because we stop playing.”