"以客为中心的方法有很多优势，但最重要的一点是：即使顾客报告说他们很开心，生意很好，他们始终都是美妙地、不满足的。即使他们自己还没有意识到，顾客总是想要一些东西。"

“When inspiration does not come to me, I go halfway to meet it.”

“We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the re...”

“Love never keeps a man from pursuing his destiny.”

“I hated every minute of training, but I said, ‘Don’t quit. Suffer now and live the res...”

“When you have a goal, when you have a vision, everything becomes easy”

“Turn your wounds into wisdom”

“Genius is 1% talent and 99% percent hard work”

“Be who you are and say what you feel, because those who mind don't matter, and those who m...”

“When the eagles are silent, the parrots begin to jabber.”

“Success is not measured by what you accomplish, but by the obstacles you overcome.”

“The problem is not the problem. The problem is your attitude about the problem. Do you understand?”

“Success isn’t overnight. It’s when everyday you get a little better than the day befor...”