"رویکرد محوریت مشتری مزایای زیادی دارد، اما این بزرگ‌ترین مزیت آن است: مشتریان همیشه به زیبایی و شگفت‌انگیزی ناراضی هستند، حتی زمانی که اطلاع می‌دهند خوشحال هستند و کسب‌وکار عالی است. حتی زمانی که هنوز خودشان هم نمی‌دانند، مشتریان چیزی را می‌خواهند."

“The way I see it, you can either run from it, or learn from it.”

“Don’t focus on the pain. Focus on the progress.”

“If you have an enemy, then learn and know your enemy, don’t just be mad at him or her.”

“We should not judge people by their peak of excellence; but by the distance they have trav...”

“Whatever the problem, be part of the solution. Don't just sit around raising questions and...”

“When you're at the end of your rope, tie a knot and hold on.”

“Insanity is doing the same thing over and over and expecting different results.”

“The expert in battle moves the enemy and is not moved by him.”

“Success does not consist in never making mistakes but in never making the same one a second time”

“Take time to deliberate, but when the time for action comes, stop thinking and go in.”

“Most people do not really want freedom, because freedom involves responsibility, and most ...”

“The root of suffering is attachment.”