"Existen muchas ventajas de un enfoque centrado en el cliente, pero aquí está la principal: los clientes siempre están bellamente, maravillosamente insatisfechos, incluso cuando informan estar contentos y los negocios van bien. Incluso cuando todavía no lo "

“If you don't find a way to make money while you sleep, you will work until you die”

“I'd rather be hated for who I am, than loved for who I am not”

“Begin by seizing something which your opponent holds dear; then he will be amenable to your will.”

“If you want to be the best, you have to do things that other people aren't willing to do.”

“In 1995 I had $7 bucks in my pocket and knew two things: I’m broke as hell and one day I...”

“Courage is not having the strength to go on; it is going on when you don't have the strength.”

“Today I will do what others won’t, so tomorrow I will do what others can’t”

“The only thing we have to fear is fear itself.”

“An ounce of action is worth a ton of theory”

“When making a decision of minor importance, I have always found it advantageous to conside...”

“I hated every minute of training, but I said, ‘Don’t quit. Suffer now and live the res...”

“No runner ever won a race buy looking over his should and demeaning the competition.”