"优秀的发明家和设计师深刻理解他们的顾客。他们花费巨大的精力培养这种直觉。他们研究并理解许多轶事，而不仅仅是你在调查中找到的平均值。他们与设计同生活。"

“In any moment of decision, the best thing you can do is the right thing. The worst thing y...”

“The only real mistake is the one from which we learn nothing.”

“You can become blind by seeing each day as a similar one. Each day is a different one, eac...”

“Integrity is doing the right thing, even when no one is watching”

“I would rather die of passion than of boredom.”

“In the old world, you devoted 30% of your time to building a great service and 70% of your...”

“Have no fear of perfection - you'll never reach it.”

“If you want to be the best, you have to do things that other people aren't willing to do.”

“The more we define ourselves in relation to the people around us, the more lost we are.”

“The best preparation for good work tomorrow is to do good work today”

“When someone else's happiness is your happiness, that is love”

“Whatever the problem, be part of the solution. Don't just sit around raising questions and...”