Customer Satisfaction Quotes

"Any product that needs a manual to work is broken." "We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent." "Your most unhappy customers are your greatest source of learning." "We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." "People are not good at expressing their frustration. The best way to listen to the customer is through metrics" "It’s not about being relentlessly focused on the competitor. It is about being relentlessly focused on the customer." "The number one goal is for each one of us to make sure that our customers are successful." "The best way to be successful in tech is to build something that people love so much they tell their friends." "When product and marketing are doing their jobs well, you'd think that the product almost sells itself." "We're running the company to serve more people." "An employee is told that the customer is always right and, in fact, the customer is usually a moron and an asshole." "Ultimately, success can only come if you are able to find a way to really go deep and understand the needs that your customers are looking for." "We don't build services to make money; we make money to build better services" "No growth hack, brilliant marketing idea, or sales team can save you long-term if you don’t have a sufficiently good product" "The lifeblood of our success for the future is the ability to provide an experience for our customers that makes us a destination." "There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin" "There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protectiv" "We don't focus on the optics of the next quarter; we focus on what is going to be good for customers." "The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works." "We understand that and believe in failing early and iterating until we get it right. When this process works, it means our failures are relatively small in size (most experiments can start small), and when we hit on something that is really working for cus"