Customer Service Quotes
"We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient."
"There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second."
"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better."
"People are not good at expressing their frustration. The best way to listen to the customer is through metrics"
"A business is simply an idea to make other people’s lives better."
"We're running the company to serve more people."
"An employee is told that the customer is always right and, in fact, the customer is usually a moron and an asshole."
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"A bank is a place where they lend you an umbrella in fair weather and ask for it back when it begins to rain."
"If no further quotes are needed, please let me know."
"There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin"
"Great innovations, large and small, are happening everyday [at Amazon] on behalf of customers."
"One advantage — perhaps a somewhat subtle one — of a customer-driven focus is that it aids a certain type of proactivity. When we're at our best, we don't wait for external pressures. We are internally driven to improve our services, adding benefits and fe"