Customer Service Quotes

"We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient." "There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second." "We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." "A business is simply an idea to make other people’s lives better." "The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works." "One advantage — perhaps a somewhat subtle one — of a customer-driven focus is that it aids a certain type of proactivity. When we're at our best, we don't wait for external pressures. We are internally driven to improve our services, adding benefits and fe" "Great innovations, large and small, are happening everyday [at Amazon] on behalf of customers." "There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin" "A bank is a place where they lend you an umbrella in fair weather and ask for it back when it begins to rain." "An employee is told that the customer is always right and, in fact, the customer is usually a moron and an asshole." "We're running the company to serve more people." "Be authentic everyday. Ask questions about your clients and mean it. Show you honestly care." "The number one goal is for each one of us to make sure that our customers are successful." "The best marketing strategy ever: care." "Make it about your customer, not about you." "Always deliver more than expected" "People are not good at expressing their frustration. The best way to listen to the customer is through metrics" "Listening to the customers must become everyone's business." "Customer service shouldn't just be a department it should be the entire company" "Our belief is that if you get the culture right most of the other stuff like great customer service or building a great long-term brand or passionate employees and customers will happen on its own"